Senior Transit Dispatcher – Lead Operations

Transdev; Lansing (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

Benefits package

Job summary

Transdev in Lansing, Michigan is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all routes and provides Operators with timely instructions and responses to keep service running safely.

This customer‑service oriented role requires excellent communication, flexibility to work varied shifts, and adherence to DOT drug testing policies. Benefits include a vacation schedule, 401(k) and health coverage, with a starting hourly rate of $20–$23.50.

Qualifications

• High school diploma or GED equivalent.
• 2–3 years of transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the Dispatch Supervisor in training new employees.
• Other duties as required.

Skills

Communication

Interpersonal skills

Flexible shifts

Education

High school diploma or GED

Job description

Transdev in Lansing, Michigan is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all routes and provides Operators with timely instructions and responses to keep service running safely.

This customer‑service oriented role requires excellent communication, flexibility to work varied shifts, and adherence to DOT drug testing policies. Benefits include a vacation schedule, 401(k) and health coverage, with a starting hourly rate of $20–$23.50.