Dispatcher

Transdev North America; Lansing (MI); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Vacation up to 14 days per year

Paid Sick Leave: 6 hrs monthly for FT;

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev North America in Lansing, Michigan is seeking a Dispatcher to oversee road service by communicating with Operators and providing customer support to clients. This role emphasizes safety and a customer-service mindset. The position offers benefits and is subject to a Collective Bargaining Agreement.

Responsibilities include monitoring trip performance, answering trip questions, handling emergencies, and coordinating daily service to ensure reliable transport for customers.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 1-3 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Lansing, Michigan is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer: $21.20/hr

Position subject to Collective Bargaining Agreement

Benefits Include

• Vacation: up to 14 days per year
• Paid Sick Leave: 6 hrs monthly full-time employees/ 4 hrs monthly part-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 1-3 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

If you have any questions, please contact Marcus White, Human Resources Manager at 517-331-8338.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.