Transit Dispatcher: Customer Care & Safety Lead

Transdev North America, Inc.; Lancaster (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation 70–120 hours/year

Sick leave 24 hours/year

401k retirement benefits

Life insurance

Company holidays

Job summary

Transdev North America, Inc. in Lancaster, California is seeking a Dispatcher to oversee road service, coordinate with Operators, and provide customer support.

The role emphasizes safety and service reliability for our clients, with a strong focus on communication and problem solving. Starting pay is $22.11/hour with progression to $25.00/hour over four years, under the Union Collective Bargaining Agreement.

Qualifications

• High School Diploma or GED; technical degree preferred.
• 3-5 years' dispatching experience preferred.
• Excellent verbal, interpersonal and customer service skills.

Responsibilities

• Oversee road service by tracking trip performance and on-time starts.
• Provide customer support regarding trips, no-shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; liaise with emergency services.
• Review route performance and proactively respond to issues affecting service.
• Other duties as required.

Skills

Customer service

Dispatching experience

Communication

Problem solving

Time management

Adaptability

DOT compliance

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev North America, Inc. in Lancaster, California is seeking a Dispatcher to oversee road service, coordinate with Operators, and provide customer support.

The role emphasizes safety and service reliability for our clients, with a strong focus on communication and problem solving. Starting pay is $22.11/hour with progression to $25.00/hour over four years, under the Union Collective Bargaining Agreement.