Dispatcher: Safe, Customer-First Ops Lead (Flexible Hours)

Transdev North America; Lansing (MI); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Vacation up to 14 days per year

Paid Sick Leave: 6 hrs monthly for FT;

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev North America in Lansing, Michigan is seeking a Dispatcher to oversee road service by communicating with Operators and providing customer support to clients. This role emphasizes safety and a customer-service mindset. The position offers benefits and is subject to a Collective Bargaining Agreement.

Responsibilities include monitoring trip performance, answering trip questions, handling emergencies, and coordinating daily service to ensure reliable transport for customers.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 1-3 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev North America in Lansing, Michigan is seeking a Dispatcher to oversee road service by communicating with Operators and providing customer support to clients. This role emphasizes safety and a customer-service mindset. The position offers benefits and is subject to a Collective Bargaining Agreement.

Responsibilities include monitoring trip performance, answering trip questions, handling emergencies, and coordinating daily service to ensure reliable transport for customers.