Lead Transit Dispatcher — On-Time Routes & Safety Lead

Transdev North America, Inc.; Lansing (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮動

401(k) retirement plan with medical, 


Dental and vision coverage

Life insurance and disability coverage

Job summary

Transdev North America, Inc. in Lansing, Michigan is hiring a Lead Dispatcher who ensures the Dispatch team fills routes and provides Operators with timely instructions and responses. We seek customer service-oriented professionals dedicated to safety and reliable operations.

The role supports road service and performance metrics, responds to inquiries about no-shows and cancellations, and involves training assistance. Starting pay is $20–$23.50 per hour with standard benefits.

Qualifications

• Customer service-oriented mindset and safety focus.
• Strong verbal and written communication skills.
• Ability to work shifts and adapt to changing schedules.

Responsibilities

• Oversee dispatch of routes to ensure timely service.
• Provide Operators with clear, timely instructions and updates.
• Monitor on-time performance and handle incidents or questions.
• Supervise staff on weekends and evenings as needed.
• Manage reports and communications for the Dispatch team.
• Assist Dispatch Supervisor with training new employees.

Skills

Customer service

Communication

Flexibility

Shift work

Safety oriented

Education

High school diploma or GED

Job description

Transdev North America, Inc. in Lansing, Michigan is hiring a Lead Dispatcher who ensures the Dispatch team fills routes and provides Operators with timely instructions and responses. We seek customer service-oriented professionals dedicated to safety and reliable operations.

The role supports road service and performance metrics, responds to inquiries about no-shows and cancellations, and involves training assistance. Starting pay is $20–$23.50 per hour with standard benefits.