Senior Onsite Transit Dispatcher & Training Lead

Transdev; Portland (OR); Sur place; USD 44 000 - 62 000; Plein temps

Avantages offerts par ce poste

Two weeks vacation

Sick days

Holidays

401(k) and benefits

Résumé du poste

Transdev in Portland, OR seeks a Lead Dispatcher to guide on-shift Dispatchers on our TriMet LIFT contract. This 100% onsite role focuses on safe, reliable operations, leadership, and training, acting as the first escalation point for complex issues and coordinating with multiple teams to maintain service continuity.

You will train new hires, ensure accurate logs, and support ADA-compliant decision making, while monitoring performance with dispatch systems and dashboards.

Qualifications

• Ability to provide operational guidance, training, and support to Dispatchers.
• Experience in paratransit or transit operations preferred.
• Strong communication, multitasking, and decision-making skills.
• Proficiency with dispatch and operations software and radio systems.

Responsabilités

• Provide on-shift leadership, real-time coaching, and guidance to Dispatchers.
• Serve as primary on-shift trainer for new Dispatch hires with hands-on training.
• Act as escalation point for complex operational issues and ADA-sensitive decisions.
• Monitor real-time performance using Trapeze, VISION, Lytx, MDT and related tools.
• Dispatch, reroute, and recover service during delays and disruptions.
• Coordinate with internal teams to resolve service gaps and emergencies.
• Maintain incident logs, timestamps, and required documentation.

Connaissances

Strong communication

Multitasking

Crisis management

Problem-solving

Decision making

Work-life flexibility

Training and coaching

Team leadership

ADA compliance awareness

Formation

High school diploma or GED

College coursework preferred

Outils

Trapeze

VISION

Lytx

MDT

Mapping tools

Radio systems

Provider dashboards

Office applications

Description du poste

Transdev in Portland, OR seeks a Lead Dispatcher to guide on-shift Dispatchers on our TriMet LIFT contract. This 100% onsite role focuses on safe, reliable operations, leadership, and training, acting as the first escalation point for complex issues and coordinating with multiple teams to maintain service continuity.

You will train new hires, ensure accurate logs, and support ADA-compliant decision making, while monitoring performance with dispatch systems and dashboards.