Lead Dispatcher

Transdev; Concord (CA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Vacation up to 35 days/year

Paid sick leave 40 hours/year

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in Concord, California is seeking a Lead Dispatcher to ensure the Dispatch team fills routes and provides Operators with timely instructions and responses. You will be customer service‑oriented and dedicated to safety while coordinating daily operations and monitoring on‑time performance.

You will handle escalations, supervise weekend and evening shifts, generate reports, and assist the Dispatch Supervisor with training new staff.

Qualifications

• Must have high school diploma or GED.
• Minimum of 2–3 years transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible schedules as needed.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the Dispatch Supervisor in training new employees.

Skills

Customer service

Safety oriented

Communication skills

Interpersonal skills

Flexibility

Education

High school diploma or GED

Job description

Lead Dispatcher

Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

(Use CBA or non-CBA language per your location)

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $24.13 - $30.55 (Union Collective Bargaining Agreement Payscale)
• Starting pay $24.13 with progression to $30.55 over 3 years.

Benefits include:

• Vacation : up to 35days per year- based on years of service and hours worked
• Paid Sick Leave: 40 hours per year; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities:

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the Dispatch Supervisor in training new employees.
• Other duties as required.

Qualifications:

• High school diploma or GED equivalent
• Minimum of 2-3 years of transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Mustbeabletoworkshiftsorflexibleworkschedulesasneeded.
• SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
• Successfullypassapre-employmentdrugscreen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev

U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

Req ID: 9351

Pay Group: DP0

Cost Center: 680