Paratransit Dispatcher: Real-Time Operations Lead

The Rapid; Grandville (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement plans (403(b) and 457)

Insurance coverage (Life, AD&D, short-

long-term disability

Employee assistance program

Gym membership reimbursement

Free transportation with employee card

Paid time off

Job summary

The Rapid in Grand Rapids, MI is seeking a Paratransit Dispatcher to coordinate drivers, routes, and respond to real-time issues to ensure safe and timely service for seniors and individuals with disabilities.

This on-site role offers Sunday and weekday evening shifts, starting at $20 per hour, with comprehensive benefits including medical, dental, vision, retirement plans, life and disability insurance, and paid time off.

Qualifications

• High School Diploma or GED required.
• At least 1 year of related experience.
• Willingness to learn paratransit operations, eligibility, and service guidelines.

Responsibilities

• Monitor and manage the daily operations of paratransit vehicle service.
• Coordinate schedules and communicate with drivers to ensure on-time performance.
• Respond to trip inquiries, no-shows, cancellations, and service disruptions.
• Support vehicle operators during emergencies by relaying information and assisting with next steps.
• Maintain accurate dispatch records, daily time logs, and prepare reports.
• Communicate with customers in a patient, respectful, and professional manner.
• Analyze service data and proactively resolve issues that may impact service delivery.
• Collaborate with other team members to ensure compliance with paratransit policies and guidelines.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Active listening

Microsoft Office Suite

Scheduling software

Time management

Attention to detail

Team player

Reliability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Dispatch software

Job description

The Rapid in Grand Rapids, MI is seeking a Paratransit Dispatcher to coordinate drivers, routes, and respond to real-time issues to ensure safe and timely service for seniors and individuals with disabilities.

This on-site role offers Sunday and weekday evening shifts, starting at $20 per hour, with comprehensive benefits including medical, dental, vision, retirement plans, life and disability insurance, and paid time off.