Lead Dispatcher

Transdev North America, Inc.; Lansing (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4浮動

401(k) retirement plan with medical, 


Dental and vision coverage

Life insurance and disability coverage

Job summary

Transdev North America, Inc. in Lansing, Michigan is hiring a Lead Dispatcher who ensures the Dispatch team fills routes and provides Operators with timely instructions and responses. We seek customer service-oriented professionals dedicated to safety and reliable operations.

The role supports road service and performance metrics, responds to inquiries about no-shows and cancellations, and involves training assistance. Starting pay is $20–$23.50 per hour with standard benefits.

Qualifications

• Customer service-oriented mindset and safety focus.
• Strong verbal and written communication skills.
• Ability to work shifts and adapt to changing schedules.

Responsibilities

• Oversee dispatch of routes to ensure timely service.
• Provide Operators with clear, timely instructions and updates.
• Monitor on-time performance and handle incidents or questions.
• Supervise staff on weekends and evenings as needed.
• Manage reports and communications for the Dispatch team.
• Assist Dispatch Supervisor with training new employees.

Skills

Customer service

Communication

Flexibility

Shift work

Safety oriented

Education

High school diploma or GED

Job description

Transdev in Lansing, Michigan is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev Is Proud To Offer

• Starting hourly rate of $20 - $23.50

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the Dispatch Supervisor in training new employees.
• Other duties as required.

Qualifications

• High school diploma or GED equivalent
• Minimum of 2-3 years of transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

If you have any questions, please contact Marcus White, Human Resources Manager at 517-331-8338.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace

California applicants: Please Click Here for CA Employee Privacy Policy.