Senior Transformation Design Consultant – Global Operations

Global Payments Inc.; Cincinnati (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Business Operations Consultant to join our Transformation Design Consultant team in Cincinnati, with hybrid work and three days in the office.

You will lead analysis, own end-to-end delivery of initiatives, and partner with global teams to design new functionality and processes. The role requires strong skills in defining business requirements, planning across initiatives, cost-benefit analysis, and clear communication with senior stakeholders.

Qualifications

• Strong experience defining business requirements and presenting recommendations to leadership.
• Proven planning and monitoring experience across multiple initiatives.
• Cost–benefit analysis and process modelling expertise.
• Excellent communication skills with strong stakeholder engagement abilities.
• Ability to create detailed business analysis identifying problems, opportunities, and solutions.

Responsibilities

• Lead analysis activity to identify where solutions are required across projects, product initiatives, and workstreams
• Own end‑to‑end delivery of specific initiatives and product workstreams, collaborating with global teams to design new functionality and processes
• Capture key business requirements and document end‑to‑end process flows
• Identify, define, and present problems, opportunities, and solutions to senior stakeholders
• Provide status reporting (written and verbal) including progress updates, risks, and issues

Skills

Stakeholder engagement

Business requirements

Planning & monitoring

Cost-benefit analysis

Process modelling

Communication

Job description

Global Payments Inc. is seeking a Senior Business Operations Consultant to join our Transformation Design Consultant team in Cincinnati, with hybrid work and three days in the office.

You will lead analysis, own end-to-end delivery of initiatives, and partner with global teams to design new functionality and processes. The role requires strong skills in defining business requirements, planning across initiatives, cost-benefit analysis, and clear communication with senior stakeholders.