Senior Transformation Consultant (Product Design)

Global Payments Inc.; Cincinnati (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Business Operations Consultant to join our Transformation Design Consultant team in Cincinnati, with hybrid work and three days in the office.

You will lead analysis, own end-to-end delivery of initiatives, and partner with global teams to design new functionality and processes. The role requires strong skills in defining business requirements, planning across initiatives, cost-benefit analysis, and clear communication with senior stakeholders.

Qualifications

• Strong experience defining business requirements and presenting recommendations to leadership.
• Proven planning and monitoring experience across multiple initiatives.
• Cost–benefit analysis and process modelling expertise.
• Excellent communication skills with strong stakeholder engagement abilities.
• Ability to create detailed business analysis identifying problems, opportunities, and solutions.

Responsibilities

• Lead analysis activity to identify where solutions are required across projects, product initiatives, and workstreams
• Own end‑to‑end delivery of specific initiatives and product workstreams, collaborating with global teams to design new functionality and processes
• Capture key business requirements and document end‑to‑end process flows
• Identify, define, and present problems, opportunities, and solutions to senior stakeholders
• Provide status reporting (written and verbal) including progress updates, risks, and issues

Skills

Stakeholder engagement

Business requirements

Planning & monitoring

Cost-benefit analysis

Process modelling

Communication

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Business Operations Consultant to join our ever‑evolving Business Operations Solution Consulting team and help us unleash the potential of every business. This is a Transformation Design Consultant role - this is not a program or project manager role.

Job Description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Business Operations Consultant to join our ever‑evolving Business Operations Solution Consulting team and help us unleash the potential of every business. This is a Transformation Design Consultant role - this is not a program or project manager role.

The Business Operations Solution Consulting team supports all new business, change initiatives, product projects, and process improvements. The team partners closely with the wider business to assess operational impact, identify risks, define solutions, and ensure successful implementation across global operations.

Hybrid working 3 days in the office base in our Cincinnati, Ohio office.

What you’ll own as the Senior Business Operations Consultant

• Lead analysis activity to identify where solutions are required across projects, product initiatives, and workstreams
• Own end‑to‑end delivery of specific initiatives and product workstreams, collaborating with global teams to design new functionality and processes
• Capture key business requirements and document end‑to‑end process flows
• Identify, define, and present problems, opportunities, and solutions to senior stakeholders
• Provide status reporting (written and verbal) including progress updates, risks, and issues

What You’ll Bring

• Strong experience defining business requirements and presenting recommendations to leadership
• Proven planning and monitoring experience across multiple initiatives
• Cost–benefit analysis and process modelling expertise
• Excellent communication skills with strong stakeholder engagement abilities
• Ability to create detailed business analysis identifying problems, opportunities, and solutions

It’s a bonus if you have

• Experience working on a global scale
• Additional language skills
• Insight and understanding of the payments ecosystem
• Flexibility to work outside typical business hours when required

(To learn more about the behaviours we value, check out our values and behaviours.)

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.