Hybrid Senior Scrum Master — Lead Agile Delivery & Coaching

Global Payments Inc.; Cincinnati (OH); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Scrum Master to join the Enterprise Transaction Processing team and help shape the future of global commerce.

This role will drive Agile ceremonies and coach teams across delivery, ensuring alignment with product owners and stakeholders to deliver high-quality software in a hybrid work setting in Cincinnati. You should bring a Bachelor's degree or equivalent, expert knowledge of Agile principles, and certifications (CSM/PSM).

Qualifications

• Bachelor's degree or the equivalent combination of education, training, or work experience in agile principles.
• Expert level knowledge of Agile development principles.
• Proficient with Rally, Miro, Teams.
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) certification; CSP-SM/PSM II preferred.
• Active team player with accountability and ownership.
• Strong mediation and negotiation skills.
• Organizational, communication, problem-solving and people skills.
• Data-driven coaching and use of metrics to drive improvements.

Responsibilities

• Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Educate and coach the team to use standard ways of working, fostering consistency.
• Provide guidance on Agile principles and practices to drive continuous improvement.
• Identify and resolve obstacles hindering progress to ensure smooth delivery.
• Work with Product Owners, stakeholders, and other teams for alignment and communication.
• Track and report KPIs to monitor progress and identify improvement areas.
• Promote Agile best practices, tools, and techniques to boost productivity and quality.

Skills

Agile principles

Scrum Master

Coaching

Communication

Negotiation

Team player

Metrics

Education

Bachelor's degree or equivalent

Tools

Rally

Miro

Teams

Job description

Global Payments Inc. is seeking a Senior Scrum Master to join the Enterprise Transaction Processing team and help shape the future of global commerce.

This role will drive Agile ceremonies and coach teams across delivery, ensuring alignment with product owners and stakeholders to deliver high-quality software in a hybrid work setting in Cincinnati. You should bring a Bachelor's degree or equivalent, expert knowledge of Agile principles, and certifications (CSM/PSM).