Senior Training & Development Lead

Teleperformance Spain; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Teleperformance is seeking a Training & Development professional to design and deliver curricula and materials for the general workforce and targeted disciplines. The role involves selecting delivery methods, evaluating training effectiveness, and guiding leadership development initiatives.

You will develop discipline-specific and general workplace training, facilitate sessions, and collaborate with vendors to ensure high-quality content and programs across on-site and work-at-home options.

Responsibilities

• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives) Non-Technical Training
• Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
• Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
• Training on leadership and management development May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training.

Job description

Teleperformance is seeking a Training & Development professional to design and deliver curricula and materials for the general workforce and targeted disciplines. The role involves selecting delivery methods, evaluating training effectiveness, and guiding leadership development initiatives.

You will develop discipline-specific and general workplace training, facilitate sessions, and collaborate with vendors to ensure high-quality content and programs across on-site and work-at-home options.