Onsite Training & Development Lead

Teleperformance; Brownsville (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is seeking a motivated Training Manager to develop and oversee training operations at our site in Brownsville, Texas. This challenging role requires at least 1 year of leadership experience in a call center environment. Responsibilities include managing training team members, conducting needs assessments, and ensuring efficient training processes.

The ideal candidate will have strong communication and leadership skills, with the ability to adapt to changing business needs. Join us and help shape the future of our training operations.

Qualifications

• At least 1 year of experience in a trainer, team lead, or equivalent call center leadership role.
• Ability to travel and be extremely flexible with schedule to accommodate business need.
• Strong skill in using multiple systems to track attendance and performance.

Responsibilities

• Develop a needs assessment process and create an instructional design process.
• Recommend solutions for performance issues and potential areas of training.
• Manage, lead, motivate and develop training team members.

Skills

Training experience

Leadership capabilities

Communication skills

Emotional Intelligence

Tools

Performance tracking systems

Job description

Teleperformance is seeking a motivated Training Manager to develop and oversee training operations at our site in Brownsville, Texas. This challenging role requires at least 1 year of leadership experience in a call center environment. Responsibilities include managing training team members, conducting needs assessments, and ensuring efficient training processes.

The ideal candidate will have strong communication and leadership skills, with the ability to adapt to changing business needs. Join us and help shape the future of our training operations.