Onsite Call Center Training Lead — Elevate Teams

Teleperformance; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Paid time off

Job summary

Teleperformance is seeking an onsite Training Operations role in Fort Lauderdale, FL to develop, implement, and improve day-to-day training operations for a dynamic contact center environment. The role emphasizes needs assessment, instructional design, and performance improvement initiatives.

You will liaise with clients, ensure timely reporting and training events, and manage payroll for trainers across locations, while supporting continuous process enhancements and staff development.

Qualifications

• Two years of call center leadership experience required.
• Willingness to travel and flexible schedule to meet business needs.
• Strong ability to use multiple systems to track attendance and performance.
• Experience with virtual management is preferred.
• Knowledge of employee relations practices, including dispute resolution and investigations.

Responsibilities

• Develop a needs assessment process and an instructional design process with delivery methods and post-training evaluations.
• Recommend solutions for performance issues and training opportunities.
• Coordinate with the client to meet deadlines and expectations for reporting and training events.
• Lead and develop training team members.
• Optimize use of site training facilities, processes, and resources.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Job description

Teleperformance is seeking an onsite Training Operations role in Fort Lauderdale, FL to develop, implement, and improve day-to-day training operations for a dynamic contact center environment. The role emphasizes needs assessment, instructional design, and performance improvement initiatives.

You will liaise with clients, ensure timely reporting and training events, and manage payroll for trainers across locations, while supporting continuous process enhancements and staff development.