Senior Trade Claims & Deductions Lead (Hybrid)

Experis Technology Group; Hoboken (NJ); Ibrido; USD 56.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Weekly pay

Descrizione del lavoro

Experis Technology Group supports a leading consumer products company in Hoboken, NJ seeking a Trade Claims & Deductions Team Lead. This hybrid role (3 days onsite) focuses on claims, deductions, repayments, and cash-on-account activities.

You will partner with Sales, Customer Development, Customer Support, Finance, and third-party providers to drive issue resolution, manage escalations, and sustain service continuity in a fast-paced environment.

Competenze

• Bachelor's degree in Finance, Business, Supply Chain, Operations, or related field, or equivalent experience.
• 5+ years of experience in claims, deductions, or related finance/customer operations roles.
• Proven ability to lead high-volume workflows, manage priorities, and escalate issues effectively.
• Strong proficiency with Excel, PowerPoint, and ERP or workflow tools.

Mansioni

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
• Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.

Conoscenze

Excel

PowerPoint

Analytical skills

Aging reports & KPIs

Stakeholder management

Formazione

Bachelor's degree in Finance/Business/Supply Chain/Operations (or related)

Strumenti

ERP systems

Claims management software

Deduction management platforms

Workflow management platforms

Descrizione del lavoro

Experis Technology Group supports a leading consumer products company in Hoboken, NJ seeking a Trade Claims & Deductions Team Lead. This hybrid role (3 days onsite) focuses on claims, deductions, repayments, and cash-on-account activities.

You will partner with Sales, Customer Development, Customer Support, Finance, and third-party providers to drive issue resolution, manage escalations, and sustain service continuity in a fast-paced environment.