Hybrid Trade Claims & Deductions Lead

ManpowerGroup; Hoboken (NJ); Híbrido; USD 56 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

401k options

Weekly pay with direct deposit

Consultant Care support

Free training to upgrade skills

Dedicated Career Partner

Resumo da oferta

ManpowerGroup is seeking a Trade Claims & Deductions Team Lead in Hoboken, NJ for a 9-month hybrid contract. Lead daily claims/deductions operations, collaborate with Sales, Finance, and support teams, and drive continuous improvement in a fast-paced environment.

The role requires 5+ years in claims/deductions or related fields, a bachelor’s degree or equivalent, and strong analytical and tool proficiency. Onsite 3 days weekly with pay range $41–$47 hourly.

Qualificações

• Bachelor’s degree in Finance, Business, Supply Chain, Operations, or related field; or equivalent experience.
• 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, finance operations, or related function.
• Demonstrated ability to lead operational workflows, manage competing priorities, drive escalations, and resolve issues in a high-volume environment.
• Proficiency in Microsoft Excel, PowerPoint, reporting tools, ERP systems, claims management, deduction management, or workflow management platforms.
• Strong analytical skills with experience using aging reports, KPIs, dashboards, trends, and root-cause analysis to identify risks and drive performance improvements.

Responsabilidades

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
• Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.

Conhecimentos

Stakeholder management

Issue resolution

Operations leadership

Prioritization

Analytical thinking

Formação académica

Bachelor’s degree or equivalent in Finance, Business, Supply Chain, Operations, or related field

Ferramentas

Excel

PowerPoint

Reporting tools

ERP systems

Claims management platforms

Deduction management platforms

Descrição da oferta de emprego

ManpowerGroup is seeking a Trade Claims & Deductions Team Lead in Hoboken, NJ for a 9-month hybrid contract. Lead daily claims/deductions operations, collaborate with Sales, Finance, and support teams, and drive continuous improvement in a fast-paced environment.

The role requires 5+ years in claims/deductions or related fields, a bachelor’s degree or equivalent, and strong analytical and tool proficiency. Onsite 3 days weekly with pay range $41–$47 hourly.