Trade Claims & Deductions Team Lead

Experis Austria; Hoboken (NJ); Hybrid; USD 56,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Consultant Care

Free training

Job summary

Experis Austria is seeking a Trade Claims & Deductions Team Lead for a 9-month hybrid role in Hoboken, NJ. The incumbent will lead daily operating rhythm for claims, deductions, repayments, and cash-on-account, coordinating with Sales, Customer Support, Finance, and third-party providers to ensure service continuity.

The ideal candidate has 5+ years in claims/deductions or related fields, a finance/operations background, and strong proficiency in Excel, PowerPoint, and ERP/deduction tools.

Qualifications

• Bachelor’s degree in Finance, Business, Supply Chain, Operations, or related field preferred; OR equivalent experience.
• 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, finance operations, or related function.
• Demonstrated ability to lead operational workflows, manage competing priorities, drive escalations, and resolve issues in a high-volume environment.
• Proficiency in Microsoft Excel, PowerPoint, reporting tools, ERP systems, claims management, deduction management, or workflow management platforms.

Responsibilities

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.

Skills

Claims & Deductions

Workflow management

Stakeholder mgmt

Data analysis

Education

Bachelor’s degree in Finance/Business/Operations

Equivalent experience

Tools

Excel

PowerPoint

ERP systems

Claims management software

Deduction management tools

Job description

Our client, a leading company in the consumer products industry, is seeking a Trade Claims & Deductions Team Lead to join their team. The ideal candidate is a highly organized operations professional with experience in claims, deductions, or customer operations who excels at issue resolution, stakeholder management, and driving results in a fast-paced environment..

Job Title: Trade Claims & Deductions Team Lead

Location: Hoboken, NJ/Hybrid (3 days a week onsite)

Contract: 9 Months (extension/conversion possible)

Pay Range: $41- $47 hourly

What’s the Job?

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
• Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.

What’s Needed?

• Bachelor’s degree in Finance, Business, Supply Chain, Operations, or a related field preferred; -OR- equivalent experience will be considered.
• 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, finance operations, or a related function.
• Demonstrated ability to lead operational workflows, manage competing priorities, drive escalations, and resolve issues in a high-volume environment.
• Proficiency in Microsoft Excel, PowerPoint, reporting tools, ERP systems, claims management, deduction management, or workflow management platforms.
• Strong analytical skills with experience using aging reports, KPIs, dashboards, trends, and root-cause analysis to identify risks and drive performance improvements.

What’s in it for me?

• Weekly pay with direct deposit
• Consultant Care support
• Free training to upgrade your skills