Trade Claims & Deductions Team Lead

Experis Technology Group; Hoboken (NJ); Hybride; USD 56 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Weekly pay

Résumé du poste

Experis Technology Group supports a leading consumer products company in Hoboken, NJ seeking a Trade Claims & Deductions Team Lead. This hybrid role (3 days onsite) focuses on claims, deductions, repayments, and cash-on-account activities.

You will partner with Sales, Customer Development, Customer Support, Finance, and third-party providers to drive issue resolution, manage escalations, and sustain service continuity in a fast-paced environment.

Qualifications

• Bachelor's degree in Finance, Business, Supply Chain, Operations, or related field, or equivalent experience.
• 5+ years of experience in claims, deductions, or related finance/customer operations roles.
• Proven ability to lead high-volume workflows, manage priorities, and escalate issues effectively.
• Strong proficiency with Excel, PowerPoint, and ERP or workflow tools.

Responsabilités

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
• Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.

Connaissances

Excel

PowerPoint

Analytical skills

Aging reports & KPIs

Stakeholder management

Formation

Bachelor's degree in Finance/Business/Supply Chain/Operations (or related)

Outils

ERP systems

Claims management software

Deduction management platforms

Workflow management platforms

Description du poste

Our client, a leading company in the consumer products industry, is seeking a Trade Claims & Deductions Team Lead to join their team. The ideal candidate is a highly organized operations professional with experience in claims, deductions, or customer operations who excels at issue resolution, stakeholder management, and driving results in a fast-paced environment..

Job Title: Trade Claims & Deductions Team Lead

Location: Hoboken, NJ/Hybrid (3 days a week onsite)

Contract: 9 Months (extension/conversion possible)

Pay Range: $41- $47 hourly

What's the Job?

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
• Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.

What's Needed?

• Bachelor's degree in Finance, Business, Supply Chain, Operations, or a related field preferred; OR equivalent experience will be considered.
• 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, finance operations, or a related function.
• Demonstrated ability to lead operational workflows, manage competing priorities, drive escalations, and resolve issues in a high-volume environment.
• Proficiency in Microsoft Excel, PowerPoint, reporting tools, ERP systems, claims management, deduction management, or workflow management platforms.
• Strong analytical skills with experience using aging reports, KPIs, dashboards, trends, and root-cause analysis to identify risks and drive performance improvements.

What's in it for me?

• Medical, Dental, Vision, 401k options
• Weekly pay with direct deposit
• Consultant Care support
• Free training to upgrade your skills
• Dedicated Career Partner to help you achieve your career goals