Trade Claims & Deductions Team Lead

ManpowerGroup; Hoboken (NJ); On-site; USD 56,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k options

Weekly pay with direct deposit

Consultant Care support

Free training to upgrade skills

Dedicated Career Partner

Job summary

ManpowerGroup is seeking a Trade Claims & Deductions Team Lead in Hoboken, NJ for a 9-month hybrid contract. Lead daily claims/deductions operations, collaborate with Sales, Finance, and support teams, and drive continuous improvement in a fast-paced environment.

The role requires 5+ years in claims/deductions or related fields, a bachelor’s degree or equivalent, and strong analytical and tool proficiency. Onsite 3 days weekly with pay range $41–$47 hourly.

Qualifications

• Bachelor’s degree in Finance, Business, Supply Chain, Operations, or related field; or equivalent experience.
• 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, finance operations, or related function.
• Demonstrated ability to lead operational workflows, manage competing priorities, drive escalations, and resolve issues in a high-volume environment.
• Proficiency in Microsoft Excel, PowerPoint, reporting tools, ERP systems, claims management, deduction management, or workflow management platforms.
• Strong analytical skills with experience using aging reports, KPIs, dashboards, trends, and root-cause analysis to identify risks and drive performance improvements.

Responsibilities

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
• Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.

Skills

Stakeholder management

Issue resolution

Operations leadership

Prioritization

Analytical thinking

Education

Bachelor’s degree or equivalent in Finance, Business, Supply Chain, Operations, or related field

Tools

Excel

PowerPoint

Reporting tools

ERP systems

Claims management platforms

Deduction management platforms

Job description

Our client, a leading company in the consumer products industry, is seeking a Trade Claims & Deductions Team Lead to join their team. The ideal candidate is a highly organized operations professional with experience in claims, deductions, or customer operations who excels at issue resolution, stakeholder management, and driving results in a fast-paced environment..

Job Title: Trade Claims & Deductions Team Lead

Location: Hoboken, NJ/Hybrid (3 days a week onsite)

Contract: 9 Months (extension/conversion possible)

Pay Range: $41 - $47 hourly

What’s the Job?

• Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
• Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
• Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
• Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
• Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.

What’s Needed?

• Bachelor’s degree in Finance, Business, Supply Chain, Operations, or a related field preferred; - OR- e quivalent experience will be considered.
• 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, finance operations, or a related function.
• Demonstrated ability to lead operational workflows, manage competing priorities, drive escalations, and resolve issues in a high-volume environment.
• Proficiency in Microsoft Excel, PowerPoint, reporting tools, ERP systems, claims management, deduction management, or workflow management platforms.
• Strong analytical skills with experience using aging reports, KPIs, dashboards, trends, and root-cause analysis to identify risks and drive performance improvements.

What’s in it for me?

• Medical, Dental, Vision, 401k options
• Weekly pay with direct deposit
• Consultant Care support
• Free training to upgrade your skills
• Dedicated Career Partner to help you achieve your career goals

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.