Senior TPM - AI-Driven Brand & Customer Ops Leader

Scribd, Inc.; Austin (CO); Hybrid; USD 102,000 - 164,000; Full time

Benefits offered by this job

Scribd Flex

Health coverage

Mental health support

Paid time off

Parental leave

Equity

Learning & development

Wellness stipend

Home office stipend

Product access

AI tools access

Job summary

Scribd, Inc. seeks a Senior TPM to own program strategy across Customer Operations and Brand Marketing. You will lead cross-functional initiatives, align stakeholders, and drive AI-enabled processes from planning through delivery.

This role requires strong leadership, a customer-first mindset, and the ability to navigate complex programs with multiple teams and executives. You will connect brand and product strategy, design workflows, and ensure delivery of impactful customer experiences, while

Qualifications

• 5+ years in program management, operations, or equivalent at a tech company.
• Ability to operate independently and navigate ambiguity.
• Structured approach with capacity to add/remove process for velocity.
• Experience partnering with customer operations, marketing, or brand teams.
• Customer-first decision making with balance between impact and efficiency.
• Hands-on experience using AI in work and understanding its impact on TPM craft.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as an owner of program strategy and execution across Customer Operations and Brand Marketing.
• Build relationships and align diverse perspectives across stakeholders.
• Drive strategy connecting day-to-day execution to long-term goals.
• Prioritize projects by customer impact, capacity, and tradeoffs.
• Connect marketing and product, designing processes, workflows, and tools.
• Lead within the TPM team and share best practices.
• Contribute to cross-company planning and multi-pillar leadership.
• Own complexity and create scalable frameworks to track progress.
• Support frontline teams and fit schedules to capacity.
• Manage delivery timelines with risk mitigation and resource allocation.
• Propose success metrics and monitor program performance.
• Leverage AI to reduce coordination overhead and improve workflows.
• Drive process improvements at team and cross-team levels.

Skills

Owner mindset

Proactive communication

Relationship building

Cross-functional collaboration

AI/workflow fluency

Customer operations understanding

Brand and product alignment

Strategic thinking

Leadership & coaching

Job description

Scribd, Inc. seeks a Senior TPM to own program strategy across Customer Operations and Brand Marketing. You will lead cross-functional initiatives, align stakeholders, and drive AI-enabled processes from planning through delivery.

This role requires strong leadership, a customer-first mindset, and the ability to navigate complex programs with multiple teams and executives. You will connect brand and product strategy, design workflows, and ensure delivery of impactful customer experiences, while