Senior TPM: AI‑Driven Brand & Customer Ops Leader

Scribd, Inc.; Boston (MA); Hybrid; USD 102,000 - 164,000; Full time

Benefits offered by this job

Scribd Flex

Health, dental, vision

Mental health support

Generous paid time off

Parental leave

Retirement matching & equity

Learning & development

Home office stipend

Access to Scribd tools

AI tools access

Job summary

Scribd, Inc. seeks a Senior Technical Program Manager to own strategy and execution across Customer Operations and Brand Marketing. You will coordinate with customer experience, marketing, product, and engineering to align programs with company goals and brand identity, while leveraging AI workflows to boost efficiency.

The role emphasizes leadership, cross-functional collaboration, and a customer-first mindset, with a flexible work model and opportunity to influence major brand initiatives.

Qualifications

• 5+ years of experience in program management, operations, or equivalent in tech.
• Strong ability to operate independently and navigate ambiguity.
• Experience partnering with customer operations, marketing, or brand teams.
• Understanding of customer experience value to a brand and product.
• Hands-on experience using AI in work and adapting processes accordingly.

Responsibilities

• Own program strategy and execution across Customer Operations and Brand Marketing pillars.
• Build cross-functional relationships with stakeholders from customer experience, marketing, engineers, and executives.
• Develop plans linking day-to-day execution to pillar goals and vision.
• Prioritize projects by customer impact and resource capacity.
• Connect marketing and product to ensure brand is reflected in releases and product messaging.
• Lead and coach TPM team, contributing to cross-company processes and planning.

Skills

Program management

Operations

Brand marketing

Cross-functional collaboration

Communication

Data-driven decisions

AI-enabled workflows

Tools

AI tools

Job description

Scribd, Inc. seeks a Senior Technical Program Manager to own strategy and execution across Customer Operations and Brand Marketing. You will coordinate with customer experience, marketing, product, and engineering to align programs with company goals and brand identity, while leveraging AI workflows to boost efficiency.

The role emphasizes leadership, cross-functional collaboration, and a customer-first mindset, with a flexible work model and opportunity to influence major brand initiatives.