Senior TPM: AI-Driven Brand & Customer Ops

Scribd, Inc.; Denver (CO); On-site; USD 102,000 - 164,000; Full time

Benefits offered by this job

Scribd Flex

Health coverage

Parental leave

Employee equity

Learning & development

Wellness stipend

Job summary

Scribd, Inc. seeks a Senior TPM to own program strategy and execution across our Customer Operations and Brand Marketing pillars, partnering with leaders across product, engineering, and marketing.

You will connect these pillars, drive the roadmap, and bring a builder's mindset with AI-enabled workflows to improve efficiency and impact. You will foster cross‑functional collaboration, champion customer‑first decisions, and help shape scalable processes that accelerate delivery while preserving

Qualifications

• 5+ years in program management, operations, or equivalent at a tech company.
• Proven ability to operate independently and lead through ambiguity.
• Strong collaboration with customer operations, marketing, brand, product, and engineering.

Responsibilities

• Own program strategy and execution across Customer Operations and Brand Marketing.
• Build relationships with stakeholders at all levels and across functions.
• Drive cross-functional roadmaps and ensure brand is integrated in product and messaging.
• Plan around capacity, prioritize work, and mitigate risks to protect the customer experience.

Skills

Program management

Operations

Brand marketing

Cross-functional collaboration

Tools

AI tools

Job description

Scribd, Inc. seeks a Senior TPM to own program strategy and execution across our Customer Operations and Brand Marketing pillars, partnering with leaders across product, engineering, and marketing.

You will connect these pillars, drive the roadmap, and bring a builder's mindset with AI-enabled workflows to improve efficiency and impact. You will foster cross‑functional collaboration, champion customer‑first decisions, and help shape scalable processes that accelerate delivery while preserving