Senior Tier 2 IT Technician — Remote + Vehicle

OM Internships; Morgantown (WV); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote work environment

Company vehicle for client site visits

Healthcare benefits

Job summary

Netranom is seeking a Tier 2 Technician in Morgantown, WV. This hybrid role requires 5+ years of IT support experience, with responsibilities including escalated technical support and Windows Server management.

The successful candidate will provide remote and on-site assistance, manage network services, and contribute to a high customer satisfaction score. Remote work is the primary mode but some client visits are necessary, with a company vehicle provided.

Qualifications

• 5+ years of experience in a related IT support or systems/network administration role.
• Proficiency in Windows Server administration (2016, 2019, 2022).
• Strong Windows Desktop support skills (Windows 10/11).

Responsibilities

• Provide escalated Tier 2 technical support for client environments via phone, remote tools, and on-site visits.
• Administer and troubleshoot Windows Server environments.
• Support and resolve issues across Windows Desktop platforms.

Skills

Windows Server administration

Windows Desktop support

Active Directory administration

DNS and DHCP management

VLAN management

SonicWall firewall configuration

RMM tools

Education

5+ years in IT support or network administration

Job description

Netranom is seeking a Tier 2 Technician in Morgantown, WV. This hybrid role requires 5+ years of IT support experience, with responsibilities including escalated technical support and Windows Server management.

The successful candidate will provide remote and on-site assistance, manage network services, and contribute to a high customer satisfaction score. Remote work is the primary mode but some client visits are necessary, with a company vehicle provided.