Remote Tier 1 Field Operations Technician – West

West Networks; Phoenix (AZ); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Company Cell Phone

Company Laptop

Company Vehicle

Profit-Sharing Bonuses

Job summary

A leading managed network infrastructure provider is seeking a Tier 1 Regional Field Operations Technician. This remote position involves providing remote hands and field installation support across the U.S. Candidates should be capable of driving significant distances, performing installations, and maintaining a professional demeanor. Benefits include health insurance, a company vehicle, and profit-sharing bonuses after 6 months.

Qualifications

• Capable of crimping cables and running clean Ethernet wiring.
• Willingness to learn and grow with the technology stack.
• Positive and professional demeanor required.

Responsibilities

• Provide Tier 1 phone support and remote triage.
• Deliver on-site support during mass rollout periods.
• Collaborate with Tier 2 and Tier 3 teams for client support.

Skills

Customer service skills

Problem-solving skills

Physical fitness for installations

Tools

Network crimping tools

Computer systems for remote support

Job description

A leading managed network infrastructure provider is seeking a Tier 1 Regional Field Operations Technician. This remote position involves providing remote hands and field installation support across the U.S. Candidates should be capable of driving significant distances, performing installations, and maintaining a professional demeanor. Benefits include health insurance, a company vehicle, and profit-sharing bonuses after 6 months.