Senior Tier 2 Desktop Support Technician (Onsite, Neenah)

TEKsystems; Neenah (WI); On-site; USD 34,000 - 41,000; Full time

Job summary

TEKsystems is seeking a skilled Tier 2 Desktop Support Technician to deliver advanced Windows enterprise support in Neenah, WI. You will act as an escalation point for Tier 1 and handle complex hardware, software, O365, and endpoint management issues with a strong customer focus.

The role covers Windows 10/11, M365 apps, AD/AAD, Intune, SCCM/MECM, ServiceNow, and AV/endpoint peripherals. It is a contract-to-hire onsite position requiring proactive collaboration with IT teams and excellent

Qualifications

• 3+ years of desktop support, service desk, or end-user support in a Windows enterprise environment.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory, Group Policy, and Azure AD/Entra ID.
• Experience with endpoint management tools such as Intune, SCCM/MECM, or equivalent.
• Familiarity with ServiceNow or other ITSM/ticketing platforms.
• Understanding of TCP/IP networking fundamentals, VPNs, and wireless connectivity.
• Experience supporting desktop and laptop hardware from major manufacturers.
• Excellent customer service, communication, and documentation skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Responsibilities

• Provide Level 2 support for desktops, laptops, mobile devices, peripherals, and enterprise applications.
• Troubleshoot Windows 10/11 issues, software installations, and user profile problems.
• Support and administer Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Manage Active Directory tasks including account creation, password resets, group memberships, and permissions.
• Support Azure AD/Entra ID authentication, MFA, and account access requests.
• Diagnose and resolve hardware issues on Dell, Lenovo, and HP devices, coordinating warranty repairs as needed.
• Install, configure, and maintain printers, scanners, docks, monitors, and other peripherals.
• Support conference room technology and AV issues.
• Utilize ServiceNow or similar ticketing systems to document incidents, requests, and resolutions.
• Perform workstation deployments, refreshes, upgrades, and imaging activities.
• Support endpoint management solutions such as Microsoft Intune, SCCM/MECM, or similar tools.
• Troubleshoot networking issues including VPN connectivity, Wi-Fi, DNS, DHCP, and TCP/IP-related problems.
• Create and maintain technical documentation, knowledge base articles, and SOPs.
• Collaborate with infrastructure, security, networking, and application teams to resolve escalated issues.
• Participate in on-call support and after-hours maintenance when required.

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD/Entra ID

Intune/SCCM/MECM

ServiceNow

VPN/TCP/IP networking

Customer service

Education

Associate's or Bachelor's degree in IT or related field

Industry certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL)

Tools

Intune

SCCM/MECM

ServiceNow

PowerShell

Group Policy

Dell/HP hardware

Job description

TEKsystems is seeking a skilled Tier 2 Desktop Support Technician to deliver advanced Windows enterprise support in Neenah, WI. You will act as an escalation point for Tier 1 and handle complex hardware, software, O365, and endpoint management issues with a strong customer focus.

The role covers Windows 10/11, M365 apps, AD/AAD, Intune, SCCM/MECM, ServiceNow, and AV/endpoint peripherals. It is a contract-to-hire onsite position requiring proactive collaboration with IT teams and excellent