Tier 2 Windows Desktop Support Specialist (Evening)

Tata Consultancy Services; Kenosha (WI); On-site; USD 50,000 - 55,000; Full time

Job summary

Tata Consultancy Services in Kenosha, WI is seeking a Desktop Support Engineer to provide Tier 2 support for Windows desktops, including hardware and software troubleshoots, virtual desktops, printers, and Citrix IGEL environments. The role requires on-call, after-hours availability to resolve critical production issues.

The ideal candidate will demonstrate strong troubleshooting, confidentiality, and a customer-service mindset, with the ability to prioritize tasks and learn new technologies for

Qualifications

• Evening/night shift availability.
• Strong troubleshooting skills.
• Maintain confidentiality and professionalism.
• Ability to prioritize and execute tasks.
• Strong customer-service orientation.
• Effective interpersonal and relationship-building skills.
• Ability to learn new technologies to perform day to day support operations.

Responsibilities

• Provide Tier 2 support for Windows Desktop. Includes PC hardware/software, virtual desktop, iPads, printers, Citrix IGEL, servers, network.
• Access management.
• Escalate issues to appropriate teams and follow up for closure.

Skills

Evening/night shift

Troubleshooting

Confidentiality

Prioritize tasks

Customer-service

Interpersonal skills

Learn new technologies

Tools

Windows OS

Citrix IGELs

Job description

Tata Consultancy Services in Kenosha, WI is seeking a Desktop Support Engineer to provide Tier 2 support for Windows desktops, including hardware and software troubleshoots, virtual desktops, printers, and Citrix IGEL environments. The role requires on-call, after-hours availability to resolve critical production issues.

The ideal candidate will demonstrate strong troubleshooting, confidentiality, and a customer-service mindset, with the ability to prioritize tasks and learn new technologies for