Senior Tier-1 Customer Success Manager — East (Remote)

Eltropy Inc.; Williamstown (NJ); Remote; USD 145.000 - 175.000; Vollzeit

Zusammenfassung

Eltropy Inc. seeks a data-driven Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers.

You will partner with executives to deliver outcomes via our AI-powered communications platform, driving retention, growth, and satisfaction. You will lead multi-year success plans, mitigate churn risks through health signals, and collaborate with Product, Engineering, Support, and Marketing to align roadmaps with customer priorities.

Qualifikationen

• 5+ years of customer-facing experience in B2B SaaS/FinTech.
• Proven track record managing Tier-1/enterprise accounts.
• Strong executive communication and stakeholder management.

Aufgaben

• Serve as strategic advisor and single point of contact for ~20 Tier-1 accounts.
• Conduct executive business reviews and demonstrate ROI from Eltropy.
• Identify expansion opportunities and collaborate with Sales for upsell.
• Program-manage multi-team Tier-1 onboarding projects across locations.
• Drive product adoption with training and enablement resources.

Kenntnisse

Customer success

Account management

B2B SaaS

FinTech

Executive communication

Travel willingness

Jobbeschreibung

Eltropy Inc. seeks a data-driven Tier-1 Customer Success Manager to manage a portfolio of ~20 high-impact financial institution customers.

You will partner with executives to deliver outcomes via our AI-powered communications platform, driving retention, growth, and satisfaction. You will lead multi-year success plans, mitigate churn risks through health signals, and collaborate with Product, Engineering, Support, and Marketing to align roadmaps with customer priorities.