Senior Tier-1 CSM — East US (Remote)

Eltropy Inc.; North Carolina; Remote; USD 145,000 - 175,000; Full time

Job summary

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to manage ~20 high-impact financial institution customers. You will partner with executives to deliver AI-powered communications solutions, drive retention, and lead multi-year success plans.

The role combines relationship management with adoption, expansion opportunities, and cross-functional collaboration to ensure measurable ROI and customer satisfaction across a national service region.

Qualifications

• 5+ years of deep customer-facing experience in B2B SaaS/FinTech.
• Proven ability to manage Tier-1 or enterprise accounts and drive ROI.
• Willingness to travel up to 25% for handle executive reviews and upsell.

Responsibilities

• Serve as trusted advisor for ~20 Tier-1 accounts and executive stakeholders.
• Develop multi-year success plans and monitor ROI, adoption, and health metrics.
• Collaborate with Sales on expansion opportunities and cross-functional alignment.
• Program-manage onboarding and ensure successful multi-team implementations.

Skills

Customer success

Account management

SaaS experience

FinTech domain

Executive communication

Data-driven

Tools

CRM software

Job description

Eltropy Inc. is seeking a strategic Tier-1 Customer Success Manager to manage ~20 high-impact financial institution customers. You will partner with executives to deliver AI-powered communications solutions, drive retention, and lead multi-year success plans.

The role combines relationship management with adoption, expansion opportunities, and cross-functional collaboration to ensure measurable ROI and customer satisfaction across a national service region.