Senior Teller: Customer-First Banking Pro

TSB; United States; Remote; USD 27,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking a full-time Teller to provide exceptional customer service, process routine transactions, and support branch operations. You will assist customers with deposits, withdrawals, and inquiries, while maintaining accuracy and adherence to policies.

You will also mentor junior tellers, identify cross-sell opportunities, and help manage branch tasks and documentation. The role emphasizes professionalism and customer-first service in a dynamic banking environment.

Qualifications

• Excellent written and oral communication skills; ability to project a professional image.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong organizational skills; adapt to change in a fast-paced environment.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment.
• Act as a role model for team members and mentor tellers on service standards and cash handling.

Skills

Excellent communication

multitasking

organizational skills

professional image

Education

High School Diploma

Job description

Bank of Hope is seeking a full-time Teller to provide exceptional customer service, process routine transactions, and support branch operations. You will assist customers with deposits, withdrawals, and inquiries, while maintaining accuracy and adherence to policies.

You will also mentor junior tellers, identify cross-sell opportunities, and help manage branch tasks and documentation. The role emphasizes professionalism and customer-first service in a dynamic banking environment.