Senior Teller & Customer Experience Lead

Bank of Hope; Buena Park (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Buena Park, CA seeks a friendly teller to deliver outstanding customer service, assist with inquiries, and support branch operations. You will resolve issues, cross-sell banking products where appropriate, and mentor junior staff on service standards.

Responsibilities include processing deposits and withdrawals, balancing cash drawers, and staying compliant with policies. This full-time role offers a competitive hourly wage, bonus eligibility, and benefits.

Qualifications

• Minimum education: High School Diploma.
• Experience: Some experience in retail sales and customer service is a plus.
• Additional languages: Korean preferred

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Skills

Excellent written and oral comms

Customer service excellence

Multi-tasking

Professional image

Cash handling accuracy

Team mentorship

Education

High School Diploma

Job description

Bank of Hope in Buena Park, CA seeks a friendly teller to deliver outstanding customer service, assist with inquiries, and support branch operations. You will resolve issues, cross-sell banking products where appropriate, and mentor junior staff on service standards.

Responsibilities include processing deposits and withdrawals, balancing cash drawers, and staying compliant with policies. This full-time role offers a competitive hourly wage, bonus eligibility, and benefits.