Senior Teller & Customer Experience Leader

Bank-of-Hop; Lahaina (HI); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Lahaina, HI is seeking a Sr. Teller to provide exceptional customer service while handling routine deposits, withdrawals, and cash transactions. You will mentor teammates, maintain accuracy, and support branch operations in a fast-paced environment.

The role emphasizes cross-selling opportunities, adherence to policies, and professional communication with customers and team members. This on-site position offers bonus eligibility and comprehensive benefits.

Qualifications

• Minimum Education Level: High School Diploma.
• Experience: Some experience in retail sales and customer service.
• Strong communication and professional image in person and over the phone.
• Ability to manage multiple tasks and adapt to change in a fast-paced environment.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.
• Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
• Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures.
• Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials are up-to-date.
• Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
• Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned.
• Maintain a clean and organized workstation and support administrative tasks as directed.
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.
• Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service.
• Act as a resource for team members, assisting with questions or procedural guidance when needed.
• Support the branch during special projects, system updates, or procedural changes.

Skills

Customer service

Cash handling

Sales cross-selling

Communication skills

Multi-tasking

Education

High School Diploma

Job description

Bank of Hope in Lahaina, HI is seeking a Sr. Teller to provide exceptional customer service while handling routine deposits, withdrawals, and cash transactions. You will mentor teammates, maintain accuracy, and support branch operations in a fast-paced environment.

The role emphasizes cross-selling opportunities, adherence to policies, and professional communication with customers and team members. This on-site position offers bonus eligibility and comprehensive benefits.