Senior Teller — Lead Customer Experience & Cash Operations

Bank of Hope; Lahaina (HI); On-site; USD 26,000 - 33,000; Full time

Job summary

Bank of Hope in Lahaina, HI seeks a Sr. Teller to provide outstanding customer service, process routine transactions, and support cross-selling while ensuring accuracy and compliance.

The role emphasizes mentoring junior tellers, modeling professionalism, and collaborating with branch leadership to meet service targets. Ideal candidates bring retail customer service experience, strong communication skills, and the ability to multitask in a fast-paced banking environment.

Qualifications

• Education: High School Diploma or equivalent; retail sales or customer service experience a plus.
• Excellent written and oral communication; professional image in person, writing and over the phone.
• Ability to manage multiple tasks, projects, and deadlines in a fast-paced environment.

Responsibilities

• Provide excellent customer service and resolve inquiries in a welcoming environment.
• Act as a role model, demonstrating professionalism, efficiency, and customer-first attitude.
• Serve as escalation point for complex issues and coordinate with other departments.
• Educate customers about bank products and services; identify cross-sell opportunities.
• Mentor and train less experienced tellers on service standards, cash handling, and procedures.
• Process deposits, withdrawals, check cashing, loan payments and routine transactions accurately.

Skills

Customer service

Communication

Cash handling

Cross-selling

Mentoring

Education

High School Diploma

Job description

Bank of Hope in Lahaina, HI seeks a Sr. Teller to provide outstanding customer service, process routine transactions, and support cross-selling while ensuring accuracy and compliance.

The role emphasizes mentoring junior tellers, modeling professionalism, and collaborating with branch leadership to meet service targets. Ideal candidates bring retail customer service experience, strong communication skills, and the ability to multitask in a fast-paced banking environment.