Customer-Centric Teller – Banking & Service Excellence

PNC Financial Services Group, Inc.; Kalamazoo (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a full-time Teller based in Kalamazoo, MI at the West Side Branch. The role emphasizes delivering an exceptional customer experience, handling transactions, and recognizing opportunities to meet customers' financial needs.

The position supports in-office teamwork within a welcoming culture, with focus on compliance and accurate processing, and offers a comprehensive benefits package.

Qualifications

• No university degree required.
• Prior experience is not required.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty; educates customers on alternatives and refers opportunities.
• Identifies opportunities through conversations with customers and referrals to branch staff.
• Performs lobby engagement to position PNC products and educate on digital options.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations are completed efficiently and accurately.

Skills

Customer Focused

Banking Knowledge

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Managing Risk

Job description

PNC Financial Services Group, Inc. is seeking a full-time Teller based in Kalamazoo, MI at the West Side Branch. The role emphasizes delivering an exceptional customer experience, handling transactions, and recognizing opportunities to meet customers' financial needs.

The position supports in-office teamwork within a welcoming culture, with focus on compliance and accurate processing, and offers a comprehensive benefits package.