Senior Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Fort Pierce, FL 34951 is seeking a Lead Teller at the Lakewood Park Branch. Bilingual Spanish preferred.

The role focuses on coaching tellers, delivering a superior customer experience, and identifying opportunities to refer customers to branch staff and PNC products. As a Lead Teller you will assist in training, coaching, and maintaining branch operations while ensuring compliance with policies and procedures.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a unique customer experience and improve customer financial wellbeing.
• Identify opportunities during customer interactions and refer to branch staff when appropriate.
• Engage customers through lobby activities to connect with them and position PNC products.
• Educate customers on options for managing financial transactions by leveraging technology and resources.
• Demonstrate clear communication, transaction handling, and problem resolution skills.
• Assist the Branch Manager with performance management and new hire selection processes.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Fort Pierce, FL 34951 is seeking a Lead Teller at the Lakewood Park Branch. Bilingual Spanish preferred.

The role focuses on coaching tellers, delivering a superior customer experience, and identifying opportunities to refer customers to branch staff and PNC products. As a Lead Teller you will assist in training, coaching, and maintaining branch operations while ensuring compliance with policies and procedures.