Senior Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; North Springfield (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Education assistance

Job summary

PNC Financial Services Group, Inc. in Springfield, Ohio is seeking a Lead Teller to join the retail branch team at the Springfield North Branch. The role centers on delivering exceptional customer experiences, coaching tellers, and driving financial wellbeing for customers.

You will educate customers on banking options, identify opportunities, and refer to branch staff as appropriate, while maintaining accurate daily operations and strong risk management practices.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, certification(s), and experience may be considered.

Responsibilities

• Process a variety of customer interactions.
• Educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers and referrals.
• Engage customers in lobby activities to connect with them and position PNC products to meet needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Assist Branch Manager in performance management and new hire processes.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. in Springfield, Ohio is seeking a Lead Teller to join the retail branch team at the Springfield North Branch. The role centers on delivering exceptional customer experiences, coaching tellers, and driving financial wellbeing for customers.

You will educate customers on banking options, identify opportunities, and refer to branch staff as appropriate, while maintaining accurate daily operations and strong risk management practices.