Senior Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Littleton (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Benefits package

Job summary

PNC is seeking a Lead Teller based in Littleton, CO. The role leads tellers, coaches customer interactions, and identifies banking opportunities to increase customer engagement and loyalty. This in-office position emphasizes adherence to policies and efficient branch operations.

Base salary ranges from $41,250 to $68,750 per year, with potential incentive-based pay. The company notes that sponsorship is not provided for employment visas.

Qualifications

• 1+ years of related experience typically required.
• No degree required; combination of education and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on alternatives.
• Identify opportunities through conversations and refer to branch staff.
• Lead lobby engagement to position PNC products and assist customers with transactions using technology and resources.
• Assist the Branch Manager in performance management and new hire selection processes.
• Ensure adherence to policies and maintain efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Lead Teller based in Littleton, CO. The role leads tellers, coaches customer interactions, and identifies banking opportunities to increase customer engagement and loyalty. This in-office position emphasizes adherence to policies and efficient branch operations.

Base salary ranges from $41,250 to $68,750 per year, with potential incentive-based pay. The company notes that sponsorship is not provided for employment visas.