In-Office Lead Teller | Elevate Customer Experience

PNC Financial Services Group, Inc.; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Littleton, CO to mentor tellers and enhance customer experiences. The role focuses on identifying banking opportunities during customer interactions and guiding customers to suitable solutions using PNC tools.

Responsibilities include coaching staff, handling lobby engagements, and supporting branch managers in performance reviews and hires. In-office role with comprehensive benefits and a strong emphasis on accuracy and customer service.

Qualifications

• Roles at this level typically do not require a university / college degree or higher.
• Education requirements indicate No Degree for this position.

Responsibilities

• Coach, mentor and lead tellers to deliver a unique customer experience and increase loyalty.
• Identify opportunities during customer interactions and refer to branch staff as appropriate.
• Educate customers on options for managing financial transactions using technology and resources.
• Support branch management in performance management and new hire processes.

Skills

Accountability

Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Littleton, CO to mentor tellers and enhance customer experiences. The role focuses on identifying banking opportunities during customer interactions and guiding customers to suitable solutions using PNC tools.

Responsibilities include coaching staff, handling lobby engagements, and supporting branch managers in performance reviews and hires. In-office role with comprehensive benefits and a strong emphasis on accuracy and customer service.