Senior Teller & Client Experience Leader

0100 KeyBank National Association; Village of Albion (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Albion, NY to provide exceptional client service, resolve complex servicing needs, and coach tellers to improve performance. You will help identify financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

Responsibilities include scheduling tellers, ensuring regulatory compliance, and supporting branch operations with a focus on accuracy and efficiency.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• Minimum 3 years of demonstrated client relationship skills.
• Minimum 3 years of cash handling experience.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Embodies a strong client experience culture and oversees teller functions in branch.
• Coaches tellers to enhance client service and operational effectiveness.
• Identifies financial wellness opportunities and refers clients to a Banker.
• Ensures branch compliance with regulatory, security and internal audit controls.
• Schedules tellers and manages staffing while maintaining branch performance.

Skills

Client relationship

Cash handling

Windows PC

Team leadership

Organizational skills

Education

High School Diploma or GED

Notary License (preferred)

Job description

KeyBank is seeking a Lead Teller in Albion, NY to provide exceptional client service, resolve complex servicing needs, and coach tellers to improve performance. You will help identify financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

Responsibilities include scheduling tellers, ensuring regulatory compliance, and supporting branch operations with a focus on accuracy and efficiency.