Senior Teller & Client Experience Leader

0100 KeyBank National Association; Town of Copake (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank seeks a Lead Teller in Copake, NY to serve as a trusted advisor and problem solver for clients and businesses in our communities. You will mentor tellers, handle complex servicing issues, and ensure branch operations comply with regulatory and internal standards.

This role emphasizes quality service, coaching, and smooth daily branch performance. The Lead Teller guides staffing, attends morning huddles, and transitions clients to bankers for deeper financial wellness discussions while

Qualifications

• 3+ years of demonstrated superior client relationship skills.
• 3+ years of experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.

Responsibilities

• Provide high-quality teller service and coaching to tellers in a branch setting.
• Identify and resolve complex client servicing issues and financial wellness opportunities.
• Balance cash drawer and ensure accuracy, following balancing guidelines.
• Assist clients in achieving financial goals using available tools.
• Support branch manager with onboarding and training of tellers.

Skills

Client relationships

Cash handling

Leadership

Time management

Sales skills

Customer service

Education

High School Diploma

Tools

Windows

Job description

KeyBank seeks a Lead Teller in Copake, NY to serve as a trusted advisor and problem solver for clients and businesses in our communities. You will mentor tellers, handle complex servicing issues, and ensure branch operations comply with regulatory and internal standards.

This role emphasizes quality service, coaching, and smooth daily branch performance. The Lead Teller guides staffing, attends morning huddles, and transitions clients to bankers for deeper financial wellness discussions while