Lead Teller & Branch Coach

KeyBank; Town of Albion (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller to act as a trusted advisor in Albion, NY. You will manage teller operations, coach staff, resolve client issues, and transition clients to bankers for deeper financial conversations.

You will drive client satisfaction, ensure compliance, and support scheduling, training, and performance in a busy branch environment. This role emphasizes service, integrity, and teamwork.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience in cash handling.
• Working knowledge of PC with Windows-based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture and is present with every client and teammate.
• Coaches tellers for efficient, accurate teller functions in a branch setting.
• Identifies and resolves complex client servicing issues as a resource.
• Translates financial wellness opportunities to clients and steers them to bankers.
• Supports branch compliance with regulatory, security and audit controls.
• Manages day-to-day teller line duties and scheduling with field supervision.
• Maintains knowledge of product guides, fees, and policies.
• Onboards and trains new tellers; participates in morning huddles and debriefs.

Skills

Client relationship skills

Cash handling

Windows PC knowledge

Leadership

Organizational skills

Time management

Customer service excellence

Education

High School Diploma, GED or equivalent

Tools

Windows

Calculator

Job description

KeyBank is seeking a Lead Teller to act as a trusted advisor in Albion, NY. You will manage teller operations, coach staff, resolve client issues, and transition clients to bankers for deeper financial conversations.

You will drive client satisfaction, ensure compliance, and support scheduling, training, and performance in a busy branch environment. This role emphasizes service, integrity, and teamwork.