Senior Teller & Client Experience Lead

0100 KeyBank National Association

Village of Catskill (NY)

On-site

USD 26,000 - 34,000

Full time

2 days ago

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Job summary

KeyBank in Catskill, NY seeks a Lead Teller to deliver exceptional client service, coach tellers, and ensure branch operations compliance. You will identify financial needs, smooth servicing issues, and coordinate scheduling while supporting the Branch Manager in staff development.

The role emphasizes integrity, risk awareness, and teamwork in a fast-paced community bank environment. Responsibilities include daily teller oversight, training, and mentoring, with emphasis on accuracy in cash

Qualifications

High School Diploma or GED required or equivalent business experience.
Minimum 3 years of demonstrated superior client relationship skills.
Cash handling experience and basic PC/calculator proficiency.

Responsibilities

Deliver outstanding client service and drive client satisfaction.
Coach and supervise tellers to maintain accurate cash handling and service levels.
Identify complex client service needs and escalate when appropriate.
Assist clients in achieving financial goals and promote bank products.
Maintain branch schedule and staff coverage to meet client demand.
Follow regulatory, security, and internal audit procedures.