Senior Teller & Client Experience Leader

KeyBank; Hannans Corner (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Fairport, NY is seeking a Lead Teller to serve as a trusted advisor and problem solver in our branches. You will act as the primary troubleshooter for client service needs, guiding clients to bankers for deeper financial wellness conversations, and coaching tellers to improve client experience and operational effectiveness.

Responsibilities include scheduling, cash handling, regulatory compliance, and helping teammates meet service targets while promoting the bank’s products and

Qualifications

• High school diploma or GED; business experience acceptable.

Responsibilities

• Lead Teller in branch, optimize teller operations and customer service.
• Coach tellers to enhance accuracy, efficiency and client experience.
• Identify complex client servicing issues and coordinate with bankers.
• Balance cash drawers and ensure compliance with policies.
• Participate in branch scheduling, onboarding and training.

Job description

KeyBank in Fairport, NY is seeking a Lead Teller to serve as a trusted advisor and problem solver in our branches. You will act as the primary troubleshooter for client service needs, guiding clients to bankers for deeper financial wellness conversations, and coaching tellers to improve client experience and operational effectiveness.

Responsibilities include scheduling, cash handling, regulatory compliance, and helping teammates meet service targets while promoting the bank’s products and