Senior Teller & Client Experience Leader

KeyBank; Buffalo (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Buffalo, NY seeks an experienced Lead Teller to act as a resource for complex client servicing issues, manage teller operations, and coach tellers to enhance customer experience and branch efficiency.

The role requires strong client relationships, cash handling expertise, and leadership to supervise scheduling, training, and adherence to regulatory procedures while guiding staff through daily tasks.

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• Minimum 3 years of Demonstrated superior client relationship skills.
• Minimum 3 years of Experienced in cash handling.
• Working knowledge of PC with Windows based applications and calculator.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.

Skills

Client relationships

Cash handling

Leadership

Time management

Education

High School Diploma

Tools

Windows PC

Job description

KeyBank in Buffalo, NY seeks an experienced Lead Teller to act as a resource for complex client servicing issues, manage teller operations, and coach tellers to enhance customer experience and branch efficiency.

The role requires strong client relationships, cash handling expertise, and leadership to supervise scheduling, training, and adherence to regulatory procedures while guiding staff through daily tasks.