Senior Teller & Client Experience Leader

Pomona; City of Poughkeepsie (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in New York is seeking a Lead Teller to oversee teller operations, coach staff, and ensure excellent client service. You will act as a primary troubleshooter for complex client needs and help transition clients to bankers for deeper financial conversations.

The role emphasizes scheduling, training, and compliance, with a focus on delivering distinctive service while maintaining branch efficiency and accuracy.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• 3+ years of client relationship experience.
• 3+ years of cash handling experience.
• Proficiency with Windows-based PC applications and calculator.
• Ability to lead, motivate, and foster teamwork.

Responsibilities

• Lead teller functions and coach other tellers in branch operations.
• Identify and resolve complex client servicing issues.
• Transition clients to bankers for deeper financial conversations.
• Oversee teller scheduling and branch staffing.
• Ensure branch compliance with regulations and internal controls.

Skills

Client relationships

Cash handling

Leadership

PC skills

Team leadership

Education

High School Diploma / GED

Job description

KeyBank in New York is seeking a Lead Teller to oversee teller operations, coach staff, and ensure excellent client service. You will act as a primary troubleshooter for complex client needs and help transition clients to bankers for deeper financial conversations.

The role emphasizes scheduling, training, and compliance, with a focus on delivering distinctive service while maintaining branch efficiency and accuracy.