Lead Teller & Customer Experience Coach

KeyBank; Town of Catskill (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Catskill, NY is seeking a Lead Teller to serve as a resource for client service, coaching tellers, and resolving complex issues. You will observe client needs and transition to a Banker for deeper financial wellness conversations.

Responsibilities include scheduling tellers, ensuring regulatory compliance, and guiding branch operations. This role requires strong cash handling, relationship skills, and the ability to lead a team, including occasional Saturday shifts.

Qualifications

• High school diploma or GED; equivalent business experience.
• 3+ years of superior client relationship skills.
• 3+ years of cash handling experience.
• Strong PC skills with Windows-based applications.
• Ability to lead, motivate, and foster teamwork.

Responsibilities

• Coach tellers and manage teller functions in branch.
• Identify and resolve complex client servicing issues.
• Transition clients to a Banker for financial wellness conversations.
• Schedule tellers and oversee branch operations and staffing.
• Ensure compliance with regulatory, security, and internal audit controls.
• Participate in morning huddles and end-of-day debriefs.
• Assist in onboarding and training new tellers.
• Work Saturdays as directed by management.

Skills

Client relationship skills

Cash handling

Sales skills

Time management

Leadership

Banking knowledge

Education

High school diploma or GED

Tools

Windows PC

Job description

KeyBank in Catskill, NY is seeking a Lead Teller to serve as a resource for client service, coaching tellers, and resolving complex issues. You will observe client needs and transition to a Banker for deeper financial wellness conversations.

Responsibilities include scheduling tellers, ensuring regulatory compliance, and guiding branch operations. This role requires strong cash handling, relationship skills, and the ability to lead a team, including occasional Saturday shifts.