Senior Teller & Client Experience Coach

KeyBank; Columbus (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Columbus, Ohio is seeking a Lead Teller to serve as a trusted adviser and problem solver for clients and local businesses. You will act as the primary troubleshooter for complex service needs, guide tellers, and help maintain branch operations while ensuring a high‑quality client experience.

The role requires a High School diploma or equivalent, 3+ years in client relationships and cash handling, and strong leadership and time‑management skills. Notary license is preferred.

Qualifications

• 3+ years of demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Proficient with Windows-based PC applications.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills managing multiple tasks.
• Notary license preferred.

Responsibilities

• Deliver exceptional client service and identify financial needs.
• Coach tellers to ensure accurate cash handling and compliance.
• Schedule teller shifts and manage branch operations.
• Serve as troubleshooter for complex client issues.
• Assist in onboarding and training new tellers.
• Ensure branch meets regulatory and security standards.

Skills

Client relationships

Cash handling

Windows PC

Leadership

Time management

Sales and service

Regulatory compliance

Client advisory

Education

High School Diploma or GED

Notary License (preferred)

Tools

Windows OS

Job description

KeyBank in Columbus, Ohio is seeking a Lead Teller to serve as a trusted adviser and problem solver for clients and local businesses. You will act as the primary troubleshooter for complex service needs, guide tellers, and help maintain branch operations while ensuring a high‑quality client experience.

The role requires a High School diploma or equivalent, 3+ years in client relationships and cash handling, and strong leadership and time‑management skills. Notary license is preferred.