Senior Teller & Branch Operations Coach

KeyCorp; Lakewood (CO); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank in Lakewood, CO is seeking a Lead Teller to be a resource for client service in-branch. You will supervise teller functions, coach tellers, and help connect clients to bankers for deeper financial discussions.

The role focuses on delivering strong client experiences, managing scheduling, compliance, and daily branch operations, with Saturday work as directed and adherence to policies.

Qualifications

• Minimum of 3 years' experience in superior client relationship skills.
• Minimum of 3 years' experience in handling (required).
• Working knowledge of PC with Windows based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.

Skills

Sales skills

Customer service

Time management

Leadership

Education

High school diploma or equivalent

Tools

Windows

Job description

KeyBank in Lakewood, CO is seeking a Lead Teller to be a resource for client service in-branch. You will supervise teller functions, coach tellers, and help connect clients to bankers for deeper financial discussions.

The role focuses on delivering strong client experiences, managing scheduling, compliance, and daily branch operations, with Saturday work as directed and adherence to policies.