Lead Teller & Client Experience Coach

KeyCorp; Beaver Brook (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Danbury, CT is seeking a Lead Teller to provide outstanding client service, coach tellers, and manage daily branch operations. You will identify complex client servicing issues, observe and coach, and help transition clients to bankers for deeper financial wellness conversations.

As a lead in the teller line, you will schedule staff, ensure regulatory compliance, and maintain accuracy in cash handling while delivering the bank's products and services to clients.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills with multi-tasking ability.
• Working knowledge of PC Windows based applications.
• Notary license (preferred).

Responsibilities

• Lead teller line operations and schedule tellers.
• Coach tellers to enhance client experience and efficiency.
• Identify and resolve complex client servicing issues.
• Observe and coach for regulatory compliance and security.
• Assist clients with financial wellness opportunities and transitions to bankers.
• Balance cash drawer and ensure accurate transactions.

Skills

Client relationship skills

Cash handling

Team leadership

Time management

Sales skills

Regulatory compliance

Education

High School Diploma or GED

Tools

Windows PC

Job description

KeyBank in Danbury, CT is seeking a Lead Teller to provide outstanding client service, coach tellers, and manage daily branch operations. You will identify complex client servicing issues, observe and coach, and help transition clients to bankers for deeper financial wellness conversations.

As a lead in the teller line, you will schedule staff, ensure regulatory compliance, and maintain accuracy in cash handling while delivering the bank's products and services to clients.