Senior Teller & Client Experience Leader

KeyCorp

Salem (OR)

On-site

USD 26,000 - 34,000

Full time

4 days ago

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Job summary

KeyCorp in Salem, Oregon is seeking a Lead Teller to guide branch operations, coach tellers, and enhance client service. You will manage scheduling, resolve routine and complex client issues, and help transition clients to bankers for broader financial conversations.

The role emphasizes a strong client experience culture, regulatory compliance, and teamwork in a community branch setting.

Qualifications

High School Diploma, GED, or equivalent business experience required.
Experience with cash handling is required.
Demonstrated ability to lead, motivate, and foster teamwork.
Strong PC skills with Windows-based applications.
Excellent client relationship and sales/service capabilities.

Responsibilities

Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
Coaches tellers to improve efficiency and service and to handle complex issues.
Listens for clues for financial wellness opportunities and transitions clients to bankers.
Manages teller line scheduling, staffing, and branch operational standards.
Ensures compliance with regulatory, security, and internal audit controls.
Balances cash drawer and oversees branch procedures.